Easy Returns

Feel confident when purchasing with our easy returns policy.

We accept eligible returns within 15 days of the order ship date, in-store purchase, or online order pickup.

Eligible Returns

Your purchase is eligible for a return if it meets the following conditions:

Timely Return

The item(s) must be postmarked within 15 days from the order ship date.

Certificate of Authenticity Tag

Items must have their Certificate of Authenticity tags still attached.

Condition

Items are returned in the same condition as they were received.

3 Ways to Return

Pre-Paid UPS Label:

Opt for our pre-paid shipping label for a $14.99 fee. Find your return label under My Purchases. Select the “⌄” dropdown.

View My Account

Self-Ship:

Select any carrier of your preference at your own expense for ultimate flexibility. This is the only option for international returns.

Find Return Shipping Address

In-Store Returns:

Visit any FASHIONPHILE location to return your item in person, free of charge.

Visit Us

How long does it take to process a return?

Refunds are usually processed within 4 business days following the receipt of the return. Choose between a refund to your original form of payment or receiving FASHIONPHILE Store Credit.

Special Items Consideration: For fine jewelry, watches, and Hermes Birkins & Kellys, the processing time may take up to 10 days.

Hot Tips to Find Your Holy Grail

Check the Photos & Condition Description

We include exact photos with descriptions of identifiable damage, previous repairs and scents. Review these details to ensure this item is right for you!

Our Expert Process